Southtown Flats

Update: the poop is still in the hallway. Maintenance just as on top of things as always. Good job y’all. Not even sure how many people’s cars have been broken into over the past few weeks while the gate has not been working, I lost track. It’s at least six that I’m aware of. But the apartment not only refuses to help, they don’t even have security cameras so there would be no footage to review anyway. And there is supposedly a mythical security guard who appears once in a blue moon but obviously does nothing to deter criminals. The BARE minimum that an apartment can provide is peace of mind that you’re safe while at your home, or at least provide reassurance when they refuse to fix the security measures that have been broken for months. But the lovely manager at Southtown Flats dismissed our worries with, “tis the season”, and that there’s nothing they can do. A trail of diarrhea greets you when you enter the side door, along with mold growing along a urine soaked wall. (See pictures) Just an embarrassing place to be, and it’s so obvious the management doesn’t care about keeping anything clean or presentable or functioning. For 2k (!) a month you can either live in an apartment that smells persistently like excrement, and where cars get broken into constantly, or you can choose any of the other apartments nearby that don’t neglect their community’s basic requirements. Will post more pictures as things continue to not get fixed.

Southtown Flats has recently got a new property manager. She rocks! Jordan is so kind, I remember the first time I met her, I was walking on the first floor towards the office to print a document. As I approached the door, I saw the new manager and I introduced myself. We began chatting about fitness and diet. I had such a jovial experience meeting the new property manager. I couldn’t wait to see how impactful her leadership will be. To this day, it’s been almost 2 months since she started working here. I’ve seen many positive changes so far. The first one is the initiation of the fixing of the door that leads to the study room; the study room is adjacent to the main office. I’ve always wanted to work in the study room, but I haven’t been able to do so yet. However, Jordan has started the process of fixing it, they will be replacing the key fobs soon with better ones. She started working on fixing the study room door immediately when she got here! I really appreciate that. Another positive experience I’ve had as Jordan as the new manager is that tenants now have access to an emergency maintenance phone number; this has made me feel really comfortable as a member of the Southtown Flats community. The third impactful experience I’ve had as Jordan as the new Property Manager was that the property as a whole still has its beautiful appearance and signature ambiance. My experience thus far, after 5 months, has been peaceful. Jordan’s personality, work ethic, and customer service is such an amazing fit with the brand of Southtown Flats.

Moving here was by far one of the biggest disappointments. The hallways, parking lot, stairways are filthy dirty. Over a week ago I asked how often are the hallways cleaned because mine has been dirty for weeks and was advised the grounds keeper will resolve this issue but nothing has been done. I honestly think this property has lost the "Luxury Living" status it once had. Pics attached show how bad this property has gotten, and this is only from what I can see on the daily basis.

Do you love your car being broken into every week? Do you love not getting any help because the property management won't install cameras in their parking garage? Do you love paying a ridiculous rent rate and ALWAYS having a broken garage gate because the tow truck doesn't care about the clearance of the garage? WELL LOOK NO FURTHER! Here at Southtown you get all of that and more! No one here at southtown flats feels safe about parking their cars because every night someones car window is smashed into. The lines in the parking garage are practically the same color as the floor, and if you park so much as an inch over the line.. $500 to get your car out of the pound! I am stoked to be forking up $2500 to end my lease early! Will not miss it here, great maintenance crew though! They are always super fast and nice.